FAQ

  • We ship USPS Priority Mail only in the United States. The cost is a flat rate of $10 per order.

  • All of our items are made to order. We want you to be happy with our work. We will do what we can to work with you if you have some concerns once you receive your order. Please contact us by email if you have concerns.

    Items can be returned for a refund to your credit card for the following reasons:

    • Your order doesn’t match the item described or the photos of the item.

    • Your item arrived damaged.

    • Your item didn’t arrive or was lost in the mail.

    • The expected time of delivery was delayed and would not be received when you need it.

    • If you want to return your purchase for other reasons, we will work with you to give you credit to use at Medwin Fiber Art.

    To receive a refund or credit:

    • The item returned must be new, not used, and in the original packaging.

    • You must contact us by email within 14 days of receiving the item.

    • Please provide us with a written explanation of why you would like to return the item.

    • After you contact us, we will give you an address to return the item.

    • The refund will be the cost of the item, less postage, less 10% return fee.

    • We are sorry but we cannot offer return postage. We recommend that you send the item insured using a method that is trackable.

    • Once we receive the item, we will process the credit or refund.

    Please note: items that are personalized cannot be returned.

  • If you are interested in a custom design, please send us an email with your idea.